Effective Date: 22nd September 2025 Service Provider: Mikes Mobile Valeting Jurisdiction: England and Wales
1. Definitions and Interpretation
- “Client” refers to the individual or business booking services.
- “Consumer” means a person acting for purposes wholly or mainly outside their trade, business, craft or profession.
- “Business Client” means a person or entity acting for purposes relating to their trade, business, craft or profession.
- “Services” refers to vehicle detailing and related treatments provided by the Service Provider.
- “Appointment” means the scheduled time and location for service delivery.
2. Scope of Agreement
These Terms apply to all bookings made with the Service Provider. Certain clauses apply differently to Consumers and Business Clients, as indicated.
3. Booking and Deposits
- Electricity access is required at the appointment location.
- A £50 deposit is required for bookings over £150.
- Ceramic coating bookings require a £150 deposit.
- Deposits are non-refundable unless cancellation terms (see Clause 9) are met.
- Hourly rate: £55 (includes materials, excludes ceramic coatings).
- Business Clients may be subject to additional terms under separate service agreements.
4. Vehicle Preparation
- Child seats will not be removed or refitted.
- Personal items must be removed before arrival to avoid delays.
- For privacy, glove boxes, armrests and cubbyholes will only be cleaned if emptied and left open.
5. Service Limitations
- Regular washing cannot guarantee swirl-free results.
- Any contact with paintwork may affect finish.
- Ceramic coatings are applied with care but do not guarantee permanent protection.
- The Service Provider is not liable for pre-existing damage or defects.
6. Liability and Indemnity
For Consumers:
- Liability is limited to foreseeable loss caused by breach of contract or negligence.
- The Service Provider is not liable for indirect or consequential loss.
- Nothing in these Terms limits liability for death or personal injury caused by negligence.
For Business Clients:
- All implied terms under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982 are excluded to the fullest extent permitted by law.
- Liability is capped at the total amount paid for the Services.
- The Service Provider is not liable for loss of profit, business interruption, or reputational damage.
7. Force Majeure
The Service Provider is not liable for delays or failure to perform due to events beyond reasonable control, including but not limited to weather, illness, or equipment failure.
8. Cancellation Policy
- 72 hours’ notice: 50% of service fee payable
- 48 hours’ notice: 75% payable
- 24 hours or less: 100% payable
- Cancellations must be made in writing (email or SMS).
- At the Service Provider’s discretion, cancellation fees may be waived in cases of genuine emergency or extenuating circumstances.
- Business Clients may be subject to stricter cancellation terms.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
